Privacy Policy

Privacy Policy

Effective Date: November 15, 2025

Introduction

This website (“Site”) is owned by Prana Pelvic Health and Wellness, LLC.

We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information, and your rights under applicable laws in the United States, the United Kingdom, and the European Union.

By using our website, you consent to this Privacy Policy.

Information We Collect

We may collect the following types of personal data:

  • Information you provide directly: Name, email address, phone number, billing/shipping address, payment information, or other details when you fill out forms, make a purchase, or contact us.

  • Information collected automatically: IP address, browser type, device information, operating system, referring URLs, and website usage data through cookies and analytics.

  • Appointment Information:  If you schedule an appointment with us through our online appointment request service, our system will collect your name and other information we may require to schedule your appointment.  Our appointment calendar is managed by Calendly.com.  When you use the online scheduling feature, Calendly’s privacy and terms of use policies apply.

Cookie Policy.  Cookies are small files – usually consisting of letters and numbers – placed on your computer, tablet, phone, or similar device when you use that device to visit our Site. We sometimes combine information collected through Cookies that is not Personal Data with Personal Data that we have about you, for example, to tell us who you are or whether you have an account with us. We may also supplement the information we collect from you with information received from third parties.

Cookies can either be “session Cookies” or “persistent Cookies”. Session Cookies are temporary Cookies that are stored on your device while you are visiting our Site or using our Services, whereas “persistent Cookies” are stored on your device for a period of time after you leave our Site or Services. The length of time a persistent Cookie stays on your device varies from Cookie to Cookie. 

We use persistent and session cookies and other tracking technologies, which may include but not be limited to browser cookies, pixels, beacons, mobile application identifiers, clear GIFs and JavaScript (collectively, “Cookies”) to:

  • recognize your device in order to provide you with a personalized experience,

  • improve security,

  • provide social media features,

  • analyze traffic to the Site,

  • attribute visits to our Site to third-party sources,

  • customize content delivered to you, and

You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/. 

If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.  

How We Use Your Information

We process your data for purposes including:

  • To provide products, services, or information you request.

  • To process payments and fulfill orders.  

    • Stripe as Payment Gateway.  We use Stripe as our third-party payment processor.  Information we collect from you for payment purposes is stored only by Stripe.  You should review the terms of service and privacy policies of Stripe, available at https://stripe.com/us/legal & https://stripe.com/us/privacy.  This information is used solely to collect and provide payments related to the Services, and is only stored by Stripe. You should review the terms of service and privacy policies of Stripe, available at https://stripe.com/us/legal & https://stripe.com/us/privacy.

  • To respond to inquiries and customer service requests.

  • To send newsletters or marketing communications (only with your consent where required).

  • To improve and personalize the website.

  • To comply with legal obligations.

  • To prevent fraud or misuse of our services.

  • Your Submissions help us with administration of our sites and services and includes any information you voluntarily provide, generally through free form text boxes, forums, uploading a document or authorizing us to retrieve and import information from another user or third party on your behalf.  In each of the above instances, you will know what personal information we collect through our sites and services because you voluntarily and directly provide it.  You may opt-out or request for us to delete your Personal Information by contacting us at info@pranaphw.com.

Legal Bases for Processing (UK/EU/EEA visitors)

For individuals in the UK and EU, we rely on the following lawful bases for processing your data:

  • Consent – when you sign up for newsletters or marketing.

  • Contract – to provide services or products you purchase.

  • Legal obligation – to comply with laws and regulations.

  • Legitimate interest – to analyze, improve, and secure our services.

Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers (e.g., Squarespace, email marketing platforms, payment processors, analytics providers) who help us operate our business.

  • To defend ourselves in litigation or a regulatory action.

  • To protect the rights or property of Company and our affiliates including to enforce our Site’s Terms of Use.

  • When we have a good faith belief that we are required to disclose the information in response to legal process (for example, a subpoena, court order, or search warrant).

  • When we believe our sites and services are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and risk management.

  • When we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person, or the public generally.

  • We may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your consent. 

  • Third parties in connection with a business transfer (e.g., merger or acquisition).

International Data Transfers

Our Site and various information we collect may be operated on servers located in and outside of the United States.  When you access or use the Site and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations. The Company’s policies ensure that such personal information is protected to the same standard as if it was being housed in the United States.

Data Retention

We keep personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or storage system is 100% secure.

Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

Links to External Sites.  Our Site may link to other sites or services operated by our affiliates or third parties, such as our payment processing and education platform vendor, if any.  We may also link to sites that may carry advertisements or offer products, services, newsletters or other content developed and maintained by third parties. We do not exercise control over third party sites or services. We are not responsible for the privacy practices of any such third parties. Once you leave our Site via a link, enable a third-party service, or click an advertisement, you should check the applicable privacy policy of the third-party's site or service. The fact that we link to a site or present a banner ad or other type of advertisement is not an endorsement of the site, its products and services or their privacy or information security policies or practices.  We are not responsible for the content or practices of third-party websites that may be linked to the Site. We are also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.  

Social Media.  We may provide social media features on our Site that enable you to share personal information with your social network(s) and to interact with our Site. Depending on the features, your use of these features may result in the collection or sharing of personal information about you. We encourage you to review the privacy policies and settings on the social media site(s) with which you interact.  

Contact Page.  Our website allows you to send messages to us through our Site.  You should be aware that if you initiate contact with us through our Contact page, you are accepting the inherent risks that email correspondence poses related to privacy and security and giving us permission to use your personal information to respond to you.  We recommend, therefore, that you only provide as much personal information as necessary to describe why you are contacting us.  

Your Rights (US Residents, including California CCPA/CPRA)

You have the right to:

  • Know what personal information we collect and how we use it.

  • Request deletion of your personal information.

  • Opt out of the “sale” or “sharing” of your data (we do not sell personal data).

  • Non-discrimination for exercising privacy rights.

To exercise these rights, contact us at info@pranaphw.com.

Your California Privacy Rights. California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for direct marketing purposes.  If you are a resident of California and want information confirming how Company does shares your personally identifiable information with third parties for their direct marketing purposes, you may contact us at info@pranaphw.com with the words “California Privacy” in the subject line of your email.

Data Controller and Processors.  If you are a resident of the European Union, United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under European Union Regulation (EU) No. 2016/679 of 27 April 2016, also known as the General Data Protection Regulation or GDPR (the “GDPR”) with respect to your Personal Data.  We are the data controllers for the Personal Data we collect.  We use reasonable efforts to make sure our data processors are GDPR-compliant.  We may use trusted third parties as our processors for payments, email marketing, and delivery of some of our products and services.  Please note that third-parties who provide and/or publish content on our Site shall be deemed the data controllers for any personal data contained in the content uploaded to that third-party’s website and any other personal data processed in relation to such Third-Party Content. This privacy policy only concerns the processing for which the Company is data controller. If you have any questions regarding personal data contained in the Third-Party Content, please contact the third-party provider responsible for such Third-Party Content.

European Union Privacy Rights.   

Rights Regarding Your Personal Data:  By law, users in the European Union, United Kingdom, Lichtenstein, Norway, or Iceland have certain rights with respect to their Personal Data, including those set forth below. For more information about these rights, or to submit a request, email us at info@pranaphw.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing info@pranaphw.com.

  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data by emailing info@pranaphw.com. You may also be able to correct some of this information directly by making updates to your log-in account, if any.

  • Erasure: You can request that we erase some or all of your Personal Data from our systems.

  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

  • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

  • Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

Anti-Spam Policy.  We have a no spam policy and make every effort to comply with the CAN-SPAM Act of 2003.  If you wish to opt-out of receiving any communications from us, please see the “Unsubscribe” section of this policy.

Children’s Online Privacy Protection Act Compliance.  Our Site is intended for people age 18 and older.  Any use of our Site by anyone under the age of 18 must be supervised by a parent or guardian.  By using our Site, you attest that you are 18 or older or have permission of your parent or guardian to use this Site.  If the Company discovers that a child under age 18 has signed up on the Site or provided us with personally identifiable information without their parent’s/guardian’s permission, we will delete that child’s identifiable information from our records, subject to any applicable laws requiring us to retain the data.

Governing Law.  This Privacy Policy, Company’s Terms of Use and any additional agreements applicable to certain services and/or products shall be construed according to the laws of TX.

Dispute Resolution and Arbitration

If a dispute arises between us, you agree to submit to binding arbitration before a single arbitrator, selected jointly in accordance with the American Arbitration Association Rules.  Before seeking arbitration, however, you agree to submit your concerns to us in writing by certified mail, return receipt requested, at the address in the Contact Information section below at least sixty (60) days prior to requesting arbitration so we can try to resolve your issue without resorting to arbitration.  Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having jurisdiction. By agreeing to this Privacy Policy through the use of our Site, you are agreeing to a modification of the applicable statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission or other conduct complained of and submitted to us through certified mail or it shall otherwise be forfeited forever.  You also agree that arbitration shall be held in Travis County, TX.  

No Class or Representative Proceedings: Class Action Waiver

YOU AGREE THAT CLAIMS AGAINST US MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless we both agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

Contact Us

If you have any questions or requests about this Privacy Policy, or you are a resident of the EU and have an unresolved data privacy concern or personal information collection, use, or disclosure concern, please contact us at:

PRANA PELVIC HEALTH AND WELLNESS LLC

info@pranaphw.com

Last Updated on November 15, 2025